Terms of Service

Last updated: Apr 24, 2026

These Terms of Service (“Terms”) form a binding agreement between plnd, a California corporation (“plnd,” “we,” “our,” or “us”), and the customer accepting these Terms (“Customer,” “you,” or “your”). These Terms govern Customer’s access to and use of the plnd platform, websites, mobile applications (including SiteOptix™), APIs, and related software, documentation, and content provided by plnd (collectively, the “Service”).

By accessing or using the Service, executing an Order Form referencing these Terms, or clicking “I Accept” or a similar mechanism, Customer agrees to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization, in which case “Customer” refers to that organization. If you do not have such authority, or if you do not agree with these Terms, you must not use the Service.

1. Definitions

For purposes of these Terms, the following capitalized terms have the following meanings:

  • “Affiliate” means any entity that controls, is controlled by, or is under common control with a party.
  • “Authorized User”means an individual employee, contractor, or agent of Customer or its Affiliates whom Customer authorizes to access the Service under Customer’s account.
  • “Customer Data” means data, content, files, drawings, specifications, property and project information, configurations, communications, and other materials that Customer or its Authorized Users submit to, generate within, or store in the Service, excluding Service Materials and Aggregated Data.
  • “Documentation” means user guides, help materials, API documentation, and similar materials made available by plnd describing the use of the Service.
  • “Effective Date” means the effective date specified in the applicable Order Form, or, if no Order Form has been executed, the date on which Customer first accesses the Service or accepts these Terms, whichever is earlier.
  • “Generated Output” means documents, drafts, calculations, recommendations, or other outputs produced by the Service in response to Customer Data, including drafts of scopes of work, bid breakdowns, requests for proposals, capital plans, and related procurement and project records.
  • “Order Form” means an ordering document, online order, or signed agreement that references these Terms and specifies the Subscription Plan, fees, term, and other commercial details.
  • “Service Materials” means the Service, all software, models, algorithms, processes, governance frameworks, validators, schemas, libraries, rulesets, templates, user interfaces, and other technology and content underlying or made available through the Service, in each case other than Customer Data.
  • “Subscription Plan” means the level of Service access, usage tier, feature set, and entitlements specified in the applicable Order Form.
  • “Third-Party Recipient” means any third party (including any vendor, bidder, contractor, consultant, lender, regulator, or other counterparty) to whom Customer distributes Generated Output or grants access through the Service.

2. The Service

plnd provides a software-as-a-service platform that assists owners, operators, and managers of real estate assets in generating, governing, distributing, and tracking procurement and project documentation. The specific features available to Customer are determined by the applicable Subscription Plan and may evolve over time.

The Service is a technology tool. It is not, and does not provide, the services of a licensed architect, professional engineer, general contractor, surveyor, accountant, attorney, real estate broker, or any other licensed or regulated professional, as more fully described in Section 6 below.

3. Account Registration and Security

To use the Service, Customer must register an account and provide accurate, current, and complete information. Customer is responsible for: (a) maintaining the confidentiality of all credentials issued to its Authorized Users; (b) all activities occurring under Customer’s account, whether or not authorized by Customer; (c) promptly notifying plnd of any actual or suspected unauthorized access; and (d) ensuring that each Authorized User complies with these Terms. plnd may require multi-factor authentication or other reasonable security measures and may suspend access to any account where unauthorized activity is suspected.

4. Customer Data; License Grants

4.1 Customer Ownership. As between the parties, Customer owns and retains all right, title, and interest in and to Customer Data, including all intellectual property rights therein. plnd does not acquire ownership of Customer Data by reason of these Terms.

4.2 License to plnd. Customer grants plnd, and its subprocessors acting on its behalf, a limited, non-exclusive, royalty-free, worldwide license to host, process, copy, transmit, display, modify, and create derivative works of Customer Data solely as necessary to: (i) provide, maintain, secure, and improve the Service for Customer; (ii) generate Generated Output requested by Customer; (iii) prevent or address technical or security issues; (iv) comply with applicable law or valid legal process; and (v) enforce these Terms. This license terminates upon deletion of Customer Data in accordance with Section 16.

4.3 Generated Output.Subject to Customer’s payment of fees and compliance with these Terms, plnd grants Customer a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute Generated Output for Customer’s internal business purposes and for distribution to Third-Party Recipients in connection with bona fide procurement and project activities. Customer is solely responsible for the use of Generated Output (see Section 6).

4.4 Aggregated Data.plnd may collect and use Aggregated Data for any lawful business purpose, including improving the Service. “Aggregated Data” means data derived from use of the Service that has been de-identified, anonymized, and/or aggregated such that it does not identify Customer, any Authorized User, or any natural person and cannot reasonably be used to do so.

4.5 No Cross-Customer Training.plnd will not use Customer Data to train, fine-tune, or otherwise improve any general-purpose machine learning or AI models that are made available to other customers, prospects, or third parties. Improvements to a Customer’s tenant-specific configurations (e.g., learned ruleset preferences) remain logically scoped to that Customer’s tenant.

5. Acceptable Use

Customer shall not, and shall not permit any Authorized User or Third-Party Recipient to:

  • use the Service in violation of any applicable law or regulation or in violation of any third party’s rights;
  • use the Service to generate or distribute documents that are false, fraudulent, deceptive, infringing, defamatory, or otherwise unlawful;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, schemas, governance logic, or non-public components of the Service, except to the extent expressly permitted by applicable law that cannot be waived by contract;
  • modify, translate, or create derivative works of the Service or Service Materials, except as expressly permitted by these Terms;
  • use the Service to develop a competing product or service, or for benchmarking or competitive analysis intended to be published or shared with third parties;
  • interfere with or disrupt the Service, its servers, or networks; circumvent rate limits, authentication, or access controls; or attempt to access any account, data, or system that Customer is not authorized to access;
  • upload to or transmit through the Service any malware, ransomware, viruses, or other malicious code;
  • use the Service in any manner that requires regulatory approvals, licenses, or supervision that Customer does not possess, including any use in connection with life-safety, safety-critical, medical, aviation, or nuclear systems where failure of the Service could cause death, personal injury, or severe environmental or property damage; or
  • remove, obscure, or alter any proprietary notices, marks, or watermarks on or in the Service or any Generated Output (other than templated branding fields that Customer is permitted to populate).

plnd may suspend access to the Service or remove Customer Data without notice if plnd reasonably determines that continued use creates a security, legal, or operational risk to plnd, the Service, or other customers.

6. Nature of the Service; Professional Services Disclaimer

This Section 6 is material. Customer should read and understand it before using the Service.

6.1 plnd Is Not a Licensed Professional. plnd is a technology platform. plnd is not, and does not act as, an architect of record, professional engineer, general contractor, construction manager, surveyor, code official, attorney, real estate broker, lender, accountant, financial advisor, or other licensed or regulated professional with respect to any project, property, transaction, or matter. plnd does not seal, stamp, certify, or otherwise vouch for the technical accuracy, code compliance, constructability, fitness for purpose, or legal sufficiency of any Generated Output.

6.2 Customer Is Solely Responsible.Customer acknowledges that the design, specification, procurement, contracting, construction, operation, maintenance, and inspection of real property and construction projects requires the exercise of professional judgment by appropriately licensed and qualified persons. Customer is solely responsible for: (a) reviewing, verifying, modifying, and approving all Generated Output before relying on it; (b) engaging the necessary licensed professionals (e.g., architects, engineers, contractors, attorneys) to evaluate, supplement, and certify Generated Output as required for Customer’s use; (c) ensuring that Generated Output, as used by Customer, complies with all applicable codes, standards, regulations, permitting requirements, and contract obligations; and (d) all decisions made and actions taken in reliance on Generated Output.

6.3 Drafts, Not Final Documents.Generated Output is provided as a starting draft to assist Customer’s professionals. It is not a substitute for professional review and does not relieve Customer or any of its agents, contractors, or consultants of any duty of care, professional responsibility, or contractual obligation.

6.4 Customer Insurance.Customer represents and warrants that, throughout the term of these Terms, Customer maintains commercial general liability insurance and such other insurance coverages as are customary for owners, operators, and managers of real estate assets of the type to which Customer applies the Service, in amounts and with carriers consistent with prudent industry practice. Customer’s use of the Service does not, and is not intended to, transfer to plnd any risk that Customer customarily allocates to such insurance programs.

7. AI Features; Output Review Obligation

The Service uses artificial intelligence and machine learning techniques, including large language models, retrieval systems, and probabilistic algorithms (collectively, “AI Features”). Customer acknowledges and agrees that:

  • AI Features are probabilistic and may produce outputs that are inaccurate, incomplete, outdated, biased, or otherwise unsuitable for Customer’s purposes;
  • AI Features may “hallucinate” — i.e., generate outputs that appear plausible but are factually incorrect, including invented citations, references, codes, standards, quantities, products, vendor names, prices, or specifications;
  • AI Features rely on Customer Data and on third-party data sources that may themselves contain errors, omissions, or biases;
  • AI Features do not independently verify facts about specific properties, jurisdictions, materials, equipment, or vendors, and Customer must independently verify any factual assertion before reliance;
  • Customer is required to maintain a competent human reviewer (“Human-in-the-Loop”) for every Generated Output Customer uses externally or relies on for procurement, contracting, construction, or financial decisions; and
  • plnd makes no representation that AI Features are suitable for any particular use, will produce consistent outputs across runs, or will continue to operate in any specific manner.

8. Third-Party Recipient Access

Customer may, through the Service, distribute Generated Output to Third-Party Recipients (e.g., vendors, bidders, lenders, consultants). Customer is responsible for: (a) the selection of, and all communications with, Third-Party Recipients; (b) ensuring that distribution of Customer Data and Generated Output to any Third-Party Recipient complies with Customer’s obligations to such recipients and with applicable law; and (c) any actions taken by Third-Party Recipients on the basis of distributed materials.

Third-Party Recipient access to the Service is conditioned on the Recipient’s acceptance of the click-through terms presented at the time of access. Such terms are between plnd and the Third-Party Recipient and do not relieve Customer of any obligation under these Terms. The current form of Third-Party Recipient terms is available upon request. plnd may revoke Third-Party Recipient access at any time without notice for any reason, including suspected misuse or expiration of the underlying Customer authorization.

9. Subscription Plan, Fees, and Taxes

9.1 Fees. Customer shall pay all fees set forth in the applicable Order Form. Except as expressly stated in an Order Form or these Terms, all fees are non-cancelable and non-refundable.

9.2 Invoicing and Payment. Unless otherwise specified in the Order Form, fees are due thirty (30) days from invoice date. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

9.3 Suspension for Non-Payment.plnd may suspend Customer’s access to the Service, and revoke active Generated Output access tokens, if any undisputed amount remains unpaid more than fifteen (15) days after written notice from plnd.

9.4 Taxes.Fees are exclusive of any sales, use, value-added, withholding, or similar taxes. Customer is responsible for all such taxes other than taxes based on plnd’s net income.

9.5 Changes to Fees.plnd may change fees applicable to any subsequent renewal term by providing at least sixty (60) days’ notice prior to the start of such renewal term.

10. Intellectual Property

10.1 plnd’s IP. As between the parties, plnd owns and retains all right, title, and interest in and to the Service Materials, including all software, models, schemas, governance logic, validators, libraries, templates, processes, methodologies, user interfaces, and Documentation, and all intellectual property rights therein. No rights are granted to Customer other than the limited subscription rights expressly set forth in these Terms.

10.2 Customer’s IP. As between the parties, Customer owns and retains all right, title, and interest in and to Customer Data and any modifications Customer makes to Generated Output, in each case to the extent such material is not Service Materials.

10.3 Feedback.Customer may, but is not required to, provide suggestions, comments, or feedback regarding the Service (“Feedback”). Customer grants plnd a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use Feedback for any purpose without restriction. Feedback is not Customer Data and is not Confidential Information of Customer.

11. Confidentiality

“Confidential Information”means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is identified as confidential or that a reasonable person would understand to be confidential under the circumstances, including the Service Materials, Customer Data, pricing, security information, and product roadmaps. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) is rightfully known to Recipient without confidentiality obligations; (c) is independently developed by Recipient without use of or reference to Discloser’s Confidential Information; or (d) is rightfully obtained from a third party without confidentiality obligations.

Recipient shall: (a) protect Discloser’s Confidential Information using at least the same degree of care it uses to protect its own Confidential Information of similar importance, but in no event less than a reasonable degree of care; (b) use Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms; and (c) limit access to Confidential Information to its personnel, Affiliates, and contractors who have a need to know and are bound by confidentiality obligations no less protective than those in this Section 11. Recipient may disclose Confidential Information to the extent required by law or valid legal process, provided that, where legally permitted, Recipient gives Discloser prompt notice and reasonable cooperation to seek protective treatment.

12. Privacy and Data Protection

plnd’s collection, use, and disclosure of personal information is described in the Privacy Policy. Where Customer Data includes personal information for which Customer is a “business,” “controller,” or analogous regulated party under applicable privacy laws, Customer is responsible for providing all required notices to, and obtaining all required consents from, the individuals whose personal information is included. plnd processes such personal information as a “service provider,” “processor,” or analogous role on Customer’s behalf, in accordance with the Privacy Policy and any data processing addendum agreed by the parties. plnd’s standard form of data processing addendum is available upon request.

13. Security

plnd implements and maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, disclosure, alteration, or destruction. These safeguards include encryption of Customer Data in transit and at rest using industry-standard protocols, logical isolation between tenants, role-based access controls, audit logging, vulnerability management, and personnel security practices.

In the event of a confirmed Security Incident affecting Customer Data, plnd will notify Customer without undue delay and will reasonably cooperate with Customer’s good-faith investigation. “Security Incident” means a confirmed unauthorized access to, or acquisition, use, disclosure, alteration, or destruction of, Customer Data. Routine unsuccessful access attempts (e.g., failed logins, port scans) are not Security Incidents.

14. Subprocessors

plnd may engage Affiliates and third-party service providers (“Subprocessors”) to assist in providing the Service, including for hosting, storage, computation, monitoring, support, AI inference, and similar functions. plnd remains responsible for its Subprocessors’ acts and omissions to the same extent plnd would be responsible if performing the services itself. A list of Subprocessors is available upon request and may be maintained at a URL designated by plnd.

15. Term and Termination

15.1 Term. These Terms commence on the Effective Date of the applicable Order Form and continue for the subscription term specified therein, renewing automatically for successive periods of equal length unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term, except as otherwise specified in the Order Form.

15.2 Termination for Cause. Either party may terminate these Terms (and any Order Form) for cause if the other party materially breaches these Terms and fails to cure within thirty (30) days after written notice (ten (10) days in the case of a payment default).

15.3 Termination for Convenience by plnd.plnd may terminate these Terms upon at least sixty (60) days’ written notice if plnd discontinues the Service generally, in which case plnd will refund any prepaid fees on a pro-rata basis for the unused portion of the term.

15.4 Suspension.In addition to its termination rights, plnd may suspend access to the Service if Customer’s use poses a security, legal, or operational risk. plnd will lift such suspension promptly upon resolution of the underlying issue.

16. Effect of Termination; Data Export

Upon expiration or termination: (a) Customer’s right to access the Service ceases; (b) Generated Output access tokens may be revoked; and (c) for a period of thirty (30) days following termination (the “Export Window”), Customer may export Customer Data using the Service’s export functionality or by submitting a written request. Following the Export Window, plnd may delete Customer Data, subject to backup retention and legal hold requirements. plnd may retain audit and provenance logs that evidence governance actions for a longer period to provide auditability and to defend against claims. Sections that by their nature should survive (including Sections 1, 4.4, 10, 11, 16, 17, 18, 19, 22, and 27) shall survive termination.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service and all Generated Output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, availability, or that the Service will be uninterrupted or error-free. Without limiting the foregoing, plnd disclaims all warranties with respect to Generated Output, including any warranty that Generated Output is suitable for construction, bidding, permitting, or regulatory use without independent review by qualified licensed professionals retained by Customer.

18. Limitation of Liability

18.1 Exclusion of Damages. To the maximum extent permitted by applicable law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

18.2 Liability Cap. Each party’s total cumulative liability arising out of or relating to these Terms will not exceed the fees paid or payable by Customer under the applicable Order Form(s) in the twelve (12) months preceding the event giving rise to the claim.

18.3 Exclusions From Cap. The limitations in Sections 18.1 and 18.2 do not apply to: (a) Customer’s payment obligations; (b) either party’s obligations under Section 19 (Indemnification); (c) either party’s breach of Section 11 (Confidentiality); (d) either party’s gross negligence or willful misconduct; or (e) any liability that cannot be limited or excluded under applicable law.

18.4 Construction-Related Losses. Without limiting the foregoing, plndwill have no liability for any damages arising out of or relating to: (a) defects, errors, omissions, or disputes in any construction, renovation, repair, or capital improvement work; (b) bidding errors, “scope gaps,” change orders, or pricing disputes; (c) permitting, code compliance, or regulatory failures; (d) decisions by Customer, its agents, or its Third-Party Recipients based on Generated Output; or (e) any actual or alleged inaccuracy or incompleteness in Generated Output, in each case except to the extent caused by plnd’s gross negligence or willful misconduct.

18.5 Basis of the Bargain. Customer acknowledges that the limitations in this Section 18 reflect an allocation of risk between the parties and form an essential basis of the bargain, and that the fees would be substantially higher absent these limitations.

19. Indemnification

19.1 Indemnification by Customer.Customer shall defend, indemnify, and hold harmless plnd and its Affiliates, and their respective officers, directors, employees, and agents, from and against any third-party claim, action, demand, or proceeding (“Claim”) and any associated damages, settlements, judgments, fines, and reasonable attorneys’ fees and costs (“Losses”), arising out of or relating to: (a) Customer Data; (b) Customer’s, any Authorized User’s, or any Third-Party Recipient’s use of the Service or any Generated Output, including any actual or alleged construction defect, scope error, bidding dispute, code violation, regulatory issue, or third-party injury or damage arising from such use; (c) Customer’s breach of Section 5 (Acceptable Use), Section 11 (Confidentiality), or Section 12 (Privacy); or (d) Customer’s violation of applicable law.

19.2 Indemnification by plnd.plnd shall defend, indemnify, and hold harmless Customer from and against any third-party Claim and associated Losses, to the extent the Claim alleges that the Service, when used in accordance with the Documentation and these Terms, infringes a valid third-party patent, copyright, or trademark, or misappropriates a third-party trade secret. plnd will have no obligation under this Section 19.2 with respect to any Claim arising from: (i) Customer Data or Generated Output (other than Service Materials embedded in Generated Output); (ii) modifications to the Service not made by plnd; (iii) combinations of the Service with products, services, data, or content not provided by plnd, where the Claim would not have arisen but for such combination; (iv) Customer’s continued use of the Service after plnd has notified Customer to discontinue use; or (v) Customer’s use of the Service outside the scope of these Terms.

19.3 Mitigation.If the Service is, or in plnd’s reasonable opinion is likely to become, the subject of an infringement Claim, plnd may, at its option and expense: (a) procure for Customer the right to continue using the Service; (b) modify the Service to make it non-infringing while preserving substantially equivalent functionality; or (c) terminate the affected portion of the Service and refund any prepaid fees for the unused portion of the term. The foregoing states plnd’s entire liability and Customer’s exclusive remedy with respect to infringement Claims.

19.4 Procedure.Each indemnity is conditioned on the indemnified party: (a) promptly notifying the indemnifying party in writing of the Claim; (b) giving the indemnifying party sole control of the defense and settlement (provided that no settlement that imposes any liability or obligation on the indemnified party may be agreed without that party’s prior written consent, not to be unreasonably withheld); and (c) reasonably cooperating with the defense at the indemnifying party’s expense.

20. Beta and Preview Features

plnd may make features identified as “alpha,” “ beta,” “preview,” “early access,” or similar (collectively, “Beta Features”) available for evaluation. Beta Features are provided “AS IS” and without any warranty or service-level commitment, may be modified or discontinued at any time, and may use, store, and transmit data differently than generally available features. plnd’s liability with respect to Beta Features is limited to direct damages not exceeding US$100 in the aggregate.

21. Compliance with Laws

Each party shall comply with all applicable laws and regulations in connection with these Terms, including export control, sanctions, anti-bribery, anti-corruption, and data protection laws. Customer represents and warrants that it is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. trade sanctions, and is not on any U.S. government list of restricted parties.

22. Governing Law; Venue; Dispute Resolution

22.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

22.2 Venue. Each party submits to the exclusive jurisdiction of the state and federal courts located in Orange County, California for any action or proceeding arising out of or relating to these Terms, and waives any objection to such venue.

22.3 Equitable Relief. Notwithstanding Section 22.2, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

22.4 Time Limit. ANY CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT WILL BE PERMANENTLY BARRED, except for actions to recover unpaid fees and actions for infringement or misappropriation of intellectual property.

23. Notices

Legal notices to plnd must be sent to [email protected] with a courtesy copy to plnd’s mailing address, available upon request to the email above. Notices to Customer may be sent to the email address associated with Customer’s account or any address on file. Notices are deemed given on receipt for email notices and on the date shown on the courier’s delivery confirmation for hard-copy notices. Routine operational communications may be made through the Service.

24. Modifications to the Terms

plnd may update these Terms from time to time. plnd will notify Customer of material changes at least thirty (30) days before they become effective by posting an updated version with a new “Last Updated” date and providing notice through the Service or by email. Customer’s continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms. If Customer does not accept the updated Terms, Customer’s exclusive remedy is to terminate these Terms by written notice prior to the effective date and request a pro-rata refund of any prepaid, unused fees.

25. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or telecommunications failures, or pandemics.

26. Assignment

Neither party may assign these Terms without the other party’s prior written consent (not to be unreasonably withheld), except that either party may assign these Terms without consent to an Affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets or equity. Any attempted assignment in violation of this Section 26 is void.

27. General Provisions

27.1 Entire Agreement. These Terms, together with each Order Form, the Privacy Policy, and any data processing addendum or other documents incorporated by reference, constitute the entire agreement between the parties on the subject matter and supersede all prior or contemporaneous agreements and understandings.

27.2 Order of Precedence. In the event of a conflict, the order of precedence is: (a) the Order Form; (b) any data processing addendum; (c) these Terms; (d) the Privacy Policy; (e) the Documentation.

27.3 No Third-Party Beneficiaries. These Terms confer no rights on any person other than the parties.

27.4 Independent Contractors. The parties are independent contractors. These Terms create no partnership, agency, joint venture, or employment relationship.

27.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to be enforceable.

27.6 No Waiver. No failure or delay in exercising any right is a waiver of that right.

27.7 Construction.Headings are for convenience only. “Including” means “including without limitation.”

27.8 Counterparts; Electronic Signatures. Order Forms may be executed in counterparts and by electronic signature.

28. Contact

For questions about these Terms: [email protected]. plnd’s mailing address is available upon request.